Customer Happiness Specialist

Who We Are

At Gameball, we help brands turn customers into loyal fans. For companies serving thousands, or even millions of users, real growth comes from increasing retention, frequency, and customer spend, not just acquisition. That’s where we come in.

Gameball is a gamified loyalty platform trusted by 3,000+ brands across 70+ countries, including global names like Shell and Virgin, as well as fast-growing startups. Our fully white-label solution integrates seamlessly into apps, websites, and retail systems, creating engaging, native experiences that keep customers coming back.

By unifying customer data and simplifying loyalty infrastructure, we help brands boost engagement while reducing cost and complexity.Backed by $4M+ in funding and powering over $7Bn in processed orders, we’re building products used by millions every day.

‍Join us and be part of shaping how the world builds customer loyalty, working alongside top talent and best-in-class teams serving a global customer base.

The Role

We are hiring a Customer Happiness Specialist who will be responsible for ensuring customer satisfaction and loyalty through proactive engagement, problem resolution, and personalized support.

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Responsibilities

• Actively manage the happiness of our customers.
• Ability to understand Gameball product features and use cases to become a product expert.
• Effectively resolve customer inquiries in a considerate and timely manner.
• Ability to build weekly reports about customer issues and inquiries to help product and customer success teams enhance our customer experience.
• Identify, escalate, and prioritize bugs found in the system based on customer feedback.
• Send health check messages to help the clients using the product.
• Upsell Gameball features and services for low-tier customers.
• Collect positive customer reviews to increase Gameball app's credibility and ratings.
• Look into improving the process regarding the customers and internally with the tech team.

Qualifications

• Bachelor’s Degree in Computer Engineering, Business Informatics, or any relevant field
• Excellent English (verbal and written), Communication Skills, Interpersonal Skills, People Skills
• Familiar with cloud services, e.g., Intercom, Trello, Google Drive
• 2-3 years; SaaS is a plus