Enterprise Customer Success Manager

Who We Are

We're a unique team that celebrates individuals and empowers them to work at their best. We believe in our team and offer flexible working hours, an ability to work remotely with the choice of working from the office and so many more perks. Join our team and enjoy a passionate, hard-working environment that will allow you to grow as we grow.

The Role

We trust our team to maximize their time and use techniques that are idiosyncratic to them. Here are the programs, rituals, and routines they recommend.

Responsibilities:

• Serve as the primary point of contact for enterprise clients, ensuring their success with the product.
• Develop and maintain strong relationships with key stakeholders.
• Provide strategic guidance and support to help clients achieve their goals.
• Track and report on client usage, satisfaction, and renewal risks.
• Collaborate with internal teams to resolve client issues and drive product improvements.
• Upsell Enterprise features to existing customers to increase MRR.

Qualifications:

• Bachelor’s Degree in Business Administration, Marketing, or any relevant field.
• Fluent in written and spoken communication with superb written communication is a must.
• Strong leadership and team management skills.
• Excellent communication, problem-solving, and analytical skills.
• Experience with customer success software and CRM systems.
• Excellent attention to detail, Communication Skills, People Skills, Research Skills, Problem Solving, Strong Analytical Skills.Proven record of handling churn and upselling, Ability to provide technical troubleshooting and explain how Gameball APIs work and ensure successful configuration, Self motivated character with constructive and positive mindset while handling challenges and communicating with different clients personas, Sense of urgency; ability to problem solve and troubleshoot in a timely manner.
• 3-4 years of experience providing APIs related technical support.

Why Us

We are a passionate and innovative team redefining customer engagement for consumer apps. As a global, remote-first company with offices in three countries (and counting!), we’re dedicated to transforming how marketing and growth teams operate. Our all-in-one gamification, loyalty, and omnichannel communication platform empowers businesses to drive loyalty and boost retention, reshaping the loyalty and customer engagement space.