Senior Implementation Engineer

Who We Are

We're a unique team that celebrates individuals and empowers them to work at their best. We believe in our team and offer flexible working hours, an ability to work remotely with the choice of working from the office and so many more perks. Join our team and enjoy a passionate, hard-working environment that will allow you to grow as we grow.

The Role

Requirements

Strategic Planning & Process Optimization:

• Design and implement best practices, policies, and frameworks for technical integrations and onboarding strategies.
• Develop scalable, repeatable processes that enhance efficiency and ensure high-quality client experiences.
• Keep up with emerging trends, tools, and technologies in API integrations, and technical onboarding to future-proof Gameball’s processes.
• Collaborate with cross-functional teams (Product, Sales, Marketing, and Engineering) to align integration strategies with business goals.

Technical Leadership & Innovation:

• Lead the design and evolution of Gameball’s integration frameworks, ensuring adaptability to new programming languages and APIs.
• Identify opportunities to enhance Gameball’s API and SDK documentation, making implementation more intuitive for clients.
• Oversee complex, high-value client implementations, ensuring seamless configuration, onboarding, and adoption.

Client Enablement & Documentation:

• Develop expert-level technical documentation, playbooks, and guides to simplify integrations for clients and internal teams.
• Serve as a technical consultant for enterprise clients, advising on architecture, best practices, and optimization techniques.
• Provide proactive support and troubleshooting for high-priority accounts, solving complex integration challenges.
• Identify and implement automation strategies to streamline onboarding and reduce manual intervention.

Qualifications & Experience:

• 6+ years of experience in technical implementation, integration engineering, or a related field.
• Strong background in API integrations, automation, and technical onboarding.
• Deep knowledge of industry trends, new programming languages, and best practices for integration architecture.
• Expertise in designing scalable onboarding and implementation frameworks.
• Strong problem-solving skills with a customer-first mindset.
• Exceptional English communication skills (written & verbal).
• Proven ability to collaborate with product, engineering, and sales teams to drive integration success.

Why Us

We are a passionate and innovative team redefining customer engagement for consumer apps. As a global, remote-first company with offices in three countries (and counting!), we’re dedicated to transforming how marketing and growth teams operate. Our all-in-one gamification, loyalty, and omnichannel communication platform empowers businesses to drive loyalty and boost retention, reshaping the loyalty and customer engagement space.