Customer Happiness Specialist

Who We Are

We're a unique team that celebrates individuals and empowers them to work at their best. We believe in our team and offer flexible working hours, an ability to work remotely with the choice of working from the office and so many more perks. Join our team and enjoy a passionate, hard-working environment that will allow you to grow as we grow.

The Role

We trust our team to maximize their time and use techniques that are idiosyncratic to them. Here are the programs, rituals, and routines they recommend.

Responsibilities:

• Actively manage the happiness of our customers.
• Ability to understand Gameball product features and use cases to become a product expert.
• Effectively resolve customer inquiries in a considerate and timely manner.
• Ability to build weekly reports about customer issues and inquiries to help product and customer success teams enhance our customer experience.
• Identify, escalate and prioritize bugs found in the system based on the customer feedback.
• Send health check messages to help the clients using the product.
• Upsell Gameball features and services for low tier customers.
• Collect positive customer reviews to increase Gameball apps credibility and rates.
• Look into improving the process regarding the customers and internally with the tech team.

Qualifications:

• Bachelor’s Degree in Business Administration, Marketing, or any relevant field
• Excellent English (verbally and written), Communication Skills, Interpersonal Skills, People Skills
• Familiar with cloud services, e.g. Intercom, Trello, Google Drive
• 1-2 years, SaaS is a great plus

Why Us

We are a passionate and innovative team redefining customer engagement for consumer apps. As a global, remote-first company with offices in three countries (and counting!), we’re dedicated to transforming how marketing and growth teams operate. Our all-in-one gamification, loyalty, and omnichannel communication platform empowers businesses to drive loyalty and boost retention, reshaping the loyalty and customer engagement space.