Inside Sales Executive

Who We Are

We're a unique team that celebrates individuals and empowers them to work at their best. We believe in our team and offer flexible working hours, an ability to work remotely with the choice of working from the office and so many more perks. Join our team and enjoy a passionate, hard-working environment that will allow you to grow as we grow.

The Role

Responsibilities:

• Proactively engage with leads flagged by the growth team, focusing on activation and upselling opportunities with existing clients.
• Prioritize high-fit Marketing Qualified Leads (MQLs) and initiate timely outreach to the most promising prospects.
• Conduct discovery calls and meetings to understand prospects' needs, qualifying them for Account Executives (AEs) or driving conversion directly through demos and stakeholder discussions.
• Ensure smooth handovers to the Customer Success team once clients are activated or converted to paying users.
• Route technical queries to the Customer Support team, maintaining focus on building relationships and driving revenue.
• Meet key sales targets, including Free-to-Paid activations and generating new revenue from current customers.
• Engage leads across multiple channels (e.g., calls, Slack, Intercom, WhatsApp, email) to maintain strong relationships and uncover growth opportunities.
• Re-engage churned customers to win back their business through targeted outreach and follow-up.
• Convert free-plan users into premium clients by understanding their pain points and showing how advanced features meet their needs.
• Collaborate with Customer Success and Growth teams to identify potential upgrades based on usage patterns.
• Respond to inbound upgrade requests and ensure a seamless transition for clients.
• Track and report activities in the CRM HubSpot to maintain visibility and support strategic decision-making.
• Share feedback with the growth and marketing teams to improve lead quality and optimize lead-generation strategies.
• Create simple solution mockups using Figma to visualize proposals if needed.
• Provide market insights and product suggestions to internal stakeholders for continuous improvement.

Qualifications:

• Bachelor’s Degree in Business Administration, Marketing, or any relevant field.
• Excellent attention to detail, communication skills, research skills, people person.
• Technical background or degree in Computer Science (CS) is an advantage, but not mandatory.
• Experience in SaaS/B2B sales or similar industries is a plus.
• Comfortable with sales tools and willing to learn new technologies and software.‍
• Bilingual in English & Arabic is a must; fluency in French or Spanish or Deutsch is a plus.
• Video calls, phone calls, and email writing skills with a focus on sales and client engagement.
• Ability to work cross-functionally and manage multiple projects simultaneously.
• 2-3 years of experience.

Why Us

We are a passionate and innovative team redefining customer engagement for consumer apps. As a global, remote-first company with offices in three countries (and counting!), we’re dedicated to transforming how marketing and growth teams operate. Our all-in-one gamification, loyalty, and omnichannel communication platform empowers businesses to drive loyalty and boost retention, reshaping the loyalty and customer engagement space.